Questions to Ask Your Hearing Professional

Many price-related issues are based on the policies and practices of individual hearing professionals. In addition, it’s a good idea to ask about warranty and repair issues, as well as financing and insurance options. Following is a list of questions that you can print and discuss with your hearing professional.

1. Should I consult a doctor to find out if there is any underlying medical cause for my hearing loss?
2. Will hearing instruments actually improve my ability to hear?
3. What are the differences between basic types of hearing instruments?
4. What kind of hearing instruments would be best for me?
5. How are hearing instruments priced? Can you break down the cost?
6. What’s the return or trial period on the hearing instruments I’m purchasing?
7. Are there service fees that won’t be refunded if I return the hearing instruments? What is covered in these fees, and how much can I expect to pay?
8. What kind of post-fitting and aural rehabilitation programs do you provide?
9. Can I expect to come back for minor alterations?
10. Do you provide a written contract or purchase agreement?
11. Is there a warranty? Who honors the warranty, you or the manufacturer?
12. Is there financing available for buying these hearing instruments?
13. Can I get insurance in case they’re lost or damaged?
14. What’s the average lifespan of this hearing instrument?
15. What happens if my hearing instruments stop working?
16. Do you repair them or does someone else? What will it cost?
17. Are loaner hearing instruments available while mine are being repaired?
18. What happens if my hearing changes?