What Does This Policy Cover?
Sets out the principles Starkey follows when collecting, using and storing personal information
Describes other important topics relating to an individual's privacy
Collection, Use and Storage of Personal Information
The type of personal information that Starkey may collect from individuals will depend upon the particular transaction and the dealing. Normally the personal information collected by Starkey may include an individual's:
- Residential address
- Email address
- Telephone number
- Records of communications with Starkey
- Website usage information
- Conducting, improving, maintaining and developing a business relationship
- Processing, servicing and sending related communications
- Responding to an individual's queries
- Marketing (such as providing individuals with information about our products and promotional notices and offers)
- Improving the Starkey website
- The likely use of the personal information
- The right of access to the personal information
- The identity and contact details of Starkey
- Any law requiring collection of the personal information
- The main consequences of failure to provide the personal information
How Will Starkey Use and Disclose Your Personal Information
- For the primary purpose for which it was collected
- Where the individual would reasonably expect this
- Where the individual has consented
- For direct marketing by Starkey but giving individuals the opportunity to opt out of such direct marketing. Starkey includes its contact details in any direct marketing
Starkey does not disclose your personal information for any secondary purposes unless your consent has been given or as required by law. Starkey will not sell or license any personal information that it collects from an individual.
There may be other situations where we may collect and use personal information, which are outside a person's reasonable expectation. When this occurs, Starkey is committed to providing the individual with an explanation for the possible use of the personal information.
Accuracy and Correction of Personal Information
Starkey takes steps to ensure personal information is accurate and up-to-date by updating its records whenever changes to information come to its attention. Starkey disregards information which seems likely to be inaccurate or out-of-date by reason of the time which has elapsed since it was collected or by reason of any other information in its possession.
If an individual has submitted personal information to Starkey electronically or otherwise, and would like it corrected, then a written request should be sent by email to firstname.lastname@example.org or to the address at the bottom.
Starkey will use reasonable endeavors to comply with an individual's request to correct their personal information.
If Starkey disagrees with any request to correct an individual's personal information, and the individual requests that Starkey include in the record of their personal information a statement that they have a contrary view, Starkey will use reasonable steps to do so.
Using Our Website
As with most websites, when you visit the Starkey website or use an application on the Starkey website, Starkey may record anonymous information such as IP address, time, date, referring URL, pages accessed and documents downloaded, type of browser and operating system.
Starkey also uses "cookies." A cookie is a small file that stays on your computer until, depending on whether it is a sessional or persistent cookie, you turn your computer off or it expires. Cookies may collect and store your personal information. You may adjust your Internet browser to disable cookies. If cookies are disabled you may still use the Starkey website, but you may be limited in the use of some of the features.
Security of Your Personal Information
Starkey will take reasonable steps to ensure that personal information is securely stored.
Starkey protects personal information from misuse or loss by restricting access to the information in electronic format and by appropriate physical and communications security.
Any data destroyed is disposed of in a manner that protects the privacy of information in an appropriate manner.
Dealing With Unsolicited Information
Starkey takes all reasonable steps to ensure that all unsolicited information is destroyed immediately.
Access to Personal Information
Starkey acknowledges that individuals have a general right of access to information concerning them.
If an individual wishes to view their personal information held by Starkey, then that person needs to send a request by email to email@example.com or to the address at the bottom. Starkey will handle such requests in accordance with the Privacy Act.
Anonymity When Dealing with StarkeyStarkey allows individuals the option not to identify themselves when dealing with it, where practicable.
Cross Border Disclosure
Any personal information provided to Starkey may be transferred to, stored by or disclosed to an overseas recipient. For example, Starkey may use a server hosted overseas to store data, which may include your personal information.
Your personal information may also be processed by employees or by other third parties operating outside of Australia in countries including the United States of America, who work for Starkey, or by the representatives and employees of Starkey's parent company, Starkey Laboratories, Inc.
Starkey will take reasonable steps, in the circumstances, before your personal information is disclosed to an overseas recipient, to ensure that the overseas recipient does not breach privacy laws in relation to your personal information (the "Required Steps").
The Required Steps do not apply if you consent to the disclosure of your personal information to an overseas recipient. By supplying your personal information to Starkey, you consent to the disclosure of your personal information to an overseas recipient and agree that the Required Steps do not apply.
If you consent to the disclosure of your personal information to an overseas recipient, the overseas recipient will not be accountable under the Privacy Act, and you will not be able to seek redress for breaches under the Privacy Act.