Support

How-to videos

Choose from our video list to view use and care instructions for different hearing aid types and styles.

Omega AI, Edge AI & Genesis AI
How to pair hearing aids to Android devices - Charger 2.0Watch video
How to pair hearing aids to Apple devices - Charger 2.0Watch video
How to power RIC hearing aids on and off - Charger 2.0Watch video
How to change a standard hearing aid batteryWatch video
How to change wax guards on standard hearing aidsWatch video
How to Charge hearing aids (RIC)Watch video
How to clean RIC hearing aidsWatch video
How to pair hearing aids to Android devicesWatch video
How to pair hearing aids to Android devices - RIC 312Watch video
How to pair hearing aids to Apple devicesWatch video
How to pair hearing aids to Apple devices - RIC 312Watch video
How to power RIC hearing aids on and offWatch video
How to power standard hearing aids on and off battery Watch video
How to replace RIC hearing aid earpieceWatch video
How to use RIC hearing aid tap gestureWatch video
How to wear hearing aids with glassesWatch video
Evolv AI, Livio Edge AI, Livio AI and Livio
Inserting the 40-Gain Receiver in EarmoldWatch video
Mic Cover Removal and ReplacementWatch video
Hear Clear Removal and ReplacementWatch video
Battery ReplacementWatch video
Receiver RemovalWatch video
On & OffWatch video
Comfort Bud ReplacementWatch video
Tap ControlWatch video
Pairing with AndroidWatch video
Micro RIC 312: On and OffWatch video
Micro RIC 312: Battery ReplacementWatch video
Micro RIC 312 Comfort Bud ReplacementWatch video
Micro RIC 312: Hear Clear Removal and ReplacementWatch video
Micro RIC 312: Left-Right Indicator InsertionWatch video
Micro RIC 312: Mic Cover Removal and ReplacementWatch video
Micro RIC 312: Inserting Hearing Aid ReceiverWatch video
Micro RIC 312: Hearing Aid Receiver RemovalWatch video
Micro RIC 312: Tap ControlWatch video
Micro RIC 312: Pairing with Mini Remote MicrophoneWatch video
Halo iQ
Binaural AdjustmentsWatch video
Lock/UnlockWatch video
Monaural AdjustmentsWatch video
Muse iQ, Muse, Z Series and 3 Series
Binaural Volume Change with RemoteWatch video
Monaural Volume Change with RemoteWatch video
Monaural Memory Change with RemoteWatch video
Switch Volume ChangeWatch video
Switch Memory ChangeWatch video
Switch Volume and Memory Dual FunctionWatch video
RIC 312 DAI BootWatch video
Z Series
RIC 312 DAI BootWatch video
All Models
On & OffWatch video
Battery ReplacementWatch video
Inserting The DeviceWatch video
Hear Clear Removal and ReplacementWatch video
Comfort Bud PlacementWatch video

StarLink Edge LE Adapter
StarLink Edge LE Adapter - Pairing with Custom Hearing AidsWatch video
StarLink Edge LE Adapter - Pairing with RIC Hearing AidsWatch video
StarLink Edge Remote Microphone
StarLink Edge Remote Microphone – Pairing with Hearing AidsWatch video
StarLink Edge Remote Microphone – Pairing with Rechargeable Hearing AidsWatch video
StarLink Edge Table Microphone
StarLink Edge Table Microphone – Pairing with Hearing AidsWatch video
StarLink Edge Table Microphone – Pairing with Rechargeable Hearing AidsWatch video
StarLink Edge TV Streamer
Pairing with Starlink Edge TV Streamer with non-rechargeable hearing aidsWatch video
Pairing with Starlink Edge TV Streamer with rechargeable hearing aidsWatch video
TV Streamer
Pairing TV Streamer with Rechargeable Hearing Aids Watch video
RIC 312 pairing with TV StreamerWatch video
Micro RIC 312: Pairing with TVWatch video
Remote Microphone +
Pairing Remote Microphone + with Rechargeable Hearing AidsWatch video
Pairing Remote Microphone + with Rechargeable Hearing Aids & AndroidWatch video
RIC 312 pairing with Remote Microphone +Watch video
RIC 312 pairing with Remote Microphone + to Android phoneWatch video
Remote Microphone + Power On/OffWatch video
Micro RIC 312: Pairing with Remote Microphone +Watch video
Micro RIC 312: Pairing Remote Microphone + with AndroidWatch video
Resetting Remote Microphone +Watch video
Amazon Echo DotWatch video
Attaching the LanyardWatch video
Mini Remote Microphone
Pairing Mini Remote Microphone with Rechargeable Hearing AidsWatch video
RIC 312 pairing with Mini Remote MicrophoneWatch video
Micro RIC 312: Pairing with Mini Remote MicrophoneWatch video
Remote Control
RIC R: Pairing with RemoteWatch video
Micro RIC 312: Pairing with RemoteWatch video
Attaching the LanyardWatch video
Remote Control 2.0
Pairing Remote Control with Rechargeable Hearing AidsWatch video
RIC 312 pairing with Remote Control 2.0Watch video
Table Microphone
Pairing Table Microphone with Hearing AidsWatch video
Pairing Table Microphone with Rechargeable Hearing AidsWatch video